Terms and Conditions

CANCELLATION POLICIES

Non Refundable Rates

When the property receives your reservation, the total amount will be charged on your card. No refund will be made in case of cancellation, early departure or no-show (the reservation is kept up to the 1st night). If the charge to your card is denied, the reservation will be cancelled.

Flexible Rates

Free cancellations up to 3 days (72h) before the arrival date. For cancellations made 3 days or less before arrival, as well as in case of no-show or early departure, the property will charge 100% of the stay to the credit card provided. If payment is denied, the reservation will be cancelled.

At Easter/HolyWeek ("Semana Santa" from 13rd to 20th April 2025) and April Fair ("Feria" from 5th to 11st May 2025) Flexible Rates conditions may be modified. You will find more information in your booking confirmation.

Credit Card

The property reserves the right to pre-authorize the credit card provided and charge the first night 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

The credit card provided by the time of booking must be presented at check in time.

The property will pre-authorize the first night of stay as a guarantee. If the credit card is not valid, the reservation will be automatically canceled.

CHILDREN AND EXTRA BED POLICIES

Cots and extra beds are on request and subject to availability. Price is automatically included in the rate and is included in the total price of the stay that appears in your booking confirmation.

VAT

Room rates include 10% VAT.

CHECK IN AND CHECK OUT

Check-in time is 15:00h. Check-out time is 12:00h.

PETS

Non-aggressive pets up to 15kg are welcome, with a charge of 50€ per night and pet, which will be added upon departure. Bed, water bowl and sweets are included. No other pets are allowed.

TAX DATA

MERCER GESTION DAOIZ S.L.

Calle Sant Pere 4. 3ª planta. 08201 Sabadell (Spain)

B-70821848

Tel. +34 954 041 241

info@@mercerresidencessevilla.com

OTHER INFORMATION

The minimum purchase age is 18 years old.

PAYMENT AND SECURITY FORMS

When placing the order at MERCER HOTELES, the client can choose the payment method preferred.

Your bank details will be transmitted in a totally secure environment. We do not register this data at any time and it is used only to complete the purchase process. This online website owned by MERCER HOTELES –which is abide by the General Data Protection Regulation (RGPD)- informs cardholders that they are responsible for the transactions.

Our website uses HTTPS (Hypertext Transfer Secure Protocol) with a valid, verified and in force security certificate. (This protocol works from port 443 and uses SSL / TLS-based encryption in order to create an encrypted channel between the client and the server).

Applied security (SSL) is specified, data is introduced on secure page. (SSL is the acronym for Secure Sockets Layer. Protocol for web browsers and servers that allows authentication, encryption and decryption of data sent over the Internet).

Accepted payment methods

Credit / Debit Card

The easiest and fastest way to make your purchase. To manage credit card charges on our website we use the virtual POS platform of Redsys.

Only secured credit cards will be accepted to avoid any possible risk or fraud. Secured cards are associated with security keys and, at the end of the payment, it is transferred to the bank's website, where these keys must be introduced. If you do not have a secure card for online payments, the bank must provide the necessary information and passwords.